Last Updated: 24.11.2025

Welcome to Nexa Lab!

These Terms of Use (“Terms”) govern your access to and use of our website, AI-powered marketing services, automation systems, digital content, and all service packages (“Service”).
By purchasing or using Nexa Lab’s Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and have the legal authority to enter into these Terms. You agree to comply with all applicable laws and regulations when using Nexa Lab's services.

a. Business Clients Only

Nexa Lab provides services exclusively to business clients (B2B). By placing an order, the client confirms that they are acting for business purposes and not as a consumer. Consumer protection and withdrawal rights do not apply.

2. Changes to the Terms

Nexa Lab reserves the right to modify or update these Terms at any time. Changes will be posted on this page, and the updated version will include the “Last Updated” date. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

3. Use of the Service

a. No Account Registration Required

Nexa Lab operates as a service provider, not a user-account SaaS platform.
Purchases are made through Stripe, and access to services is provided directly via email, onboarding documents, or automation links.

b. Prohibited Activities

You agree not to use the Service for any illegal or unauthorized purposes, attempt to disrupt, damage, or interfere with the website or automations, upload or request the creation of unlawful, copyrighted, harmful, or misleading content, misuse AI-generated content in ways that violate third-party laws or rights, use scripts, bots, or automation tools to manipulate the Service.

c. Service Availability

We strive to keep our Services available and functional at all times. However, we do not guarantee uninterrupted availability. Service features may be modified, updated, or discontinued at any time.

4. Content and Intellectual Property

a. Your Content

When you provide Nexa Lab with materials, branding assets, instructions, or other content, you retain ownership of your intellectual property rights. You grant Nexa Lab a license to use that content solely for the purpose of delivering the Service.

b. AI-Generated Content

AI-generated content created for you may include text, images, video, audio, or automation workflows. You receive usage rights to the final deliverables after full payment. RAW files (e.g., prompts, automation scripts, templates, editable source files) remain the intellectual property of Nexa Lab unless explicitly agreed otherwise.

c. Nexa Lab Content

All materials provided by Nexa Lab, including strategies, automations, templates, frameworks, systems, copywriting, and creative assets, are protected by copyright. You may not copy, resell, publish, or distribute our materials without written permission.

5. Payment and Subscription Plans

a. Pricing

Package pricing is displayed at the time of purchase on the Nexa Lab website. Prices may change, but not during an active billing cycle if you are subscribed.

b. Billing and Payment

Payments are processed through Stripe.
You must provide accurate payment details and authorize Nexa Lab to charge applicable fees. If a payment fails for subscription plans, service delivery may be paused until payment is resolved.

c. Refund Policy

All payments for digital services are final and non-refundable once onboarding materials, deliverables, access links, strategy documents, AI-generated content, templates, or automation systems have been provided. No refunds will be granted under any circumstances, including change of mind, lack of usage, perceived lack of results, business changes, or expectation differences.

d. Immediate Service Start and Waiver of Withdrawal Rights

By purchasing, you expressly agree that Nexa Lab AI Marketing Agency will begin service delivery immediately and acknowledge that any right of withdrawal or cancellation does not apply.

e. No Chargebacks

You agree not to initiate chargebacks or payment disputes. Any attempt to reverse payments will be considered a breach of these Terms and may result in recovery of fees, legal costs, collection expenses, and damages.

f. No Right of Withdrawal (Digital Services Exemption)

Because all Nexa Lab AI Marketing services consist of digital content that is delivered immediately and cannot be returned, you acknowledge that the statutory right of withdrawal for consumers does not apply. By completing your purchase, you consent to immediate service delivery and waive any applicable withdrawal rights.

g. Service Delivery Timeline

Service delivery begins immediately after payment. This includes onboarding instructions, access credentials, AI-generated content, strategy files, templates, or automation workflows. Delivery times may vary depending on your selected package and brand readiness. All materials will be provided digitally through email, shared drive, or the Nexa Lab client system.

6. Termination and Suspension

a. Cancellation by You

You may cancel your subscription at any time. Cancellation becomes effective at the end of your current billing cycle. No partial refunds are provided.

b. Suspension or Termination by Nexa Lab

Nexa Lab may suspend or terminate the Service if:

• You violate these Terms

• Fraudulent or abusive behavior is detected

• Payments cannot be processed

Upon termination, all access to ongoing services will cease.

7. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. Nexa Lab makes no warranties regarding financial outcomes, ad performance, algorithm stability, service availability, or accuracy of AI-generated content. You use the Service at your own risk.

8. Limitation of Liability

To the maximum extent permitted by law, Nexa Lab is not liable for any indirect, incidental, consequential, or punitive damages, lost profits, lost opportunities, or lost data, account bans, or advertising restrictions, third-party platform outrages (Meta, Google, TikTok, Stripe, AI tools) arising out of your use of the Service, including but not limited to loss of profits, data, or business opportunities. In no event will Nexa Lab's total liability exceed the amount you paid to use the Service in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold Nexa Lab, its owner, employees, and partners harmless from any claims, losses, damages, or expenses resulting from your use of the Service, your misuse of AI-generated content, violation of these Terms, or your violation of any applicable laws or third-party rights.

10. Third-Party Links and Services

Nexa Lab uses third-party tools such as AI generation platforms, automation services, payment processors, cloud storage providers, and marketing platforms. We are not responsible for any policies, outages, restrictions, errors, or actions related to these third-party services. Our Service may also include links or integrations to external platforms that are not owned or controlled by Nexa Lab. We do not assume responsibility for the content, availability, security, privacy practices, or policies of any third-party websites or services. By using our Service, you acknowledge that any interaction with such third-party platforms occurs solely between you and the respective provider.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of Germany, without regard to conflict-of-law principles. Any disputes arising under or relating to these Terms shall be resolved in the jurisdiction of the business seat of Nexa Lab AI Marketing Agency. Arbitration may be used if both parties expressly agree to it in writing.

12. Contact Information

If you have any questions or concerns about these Terms or the Service, please contact us at:

Nexa Lab AI Marketing Agency
Email: [Insert Contact Email]

By using Nexa Lab AI Marketing Agency, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.