Last updated: 21.11.2025

At Nexa Lab (“we”, “our”, “us”), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our AI-powered marketing services, automation systems, and digital service packages (“Service”).
By using Nexa Lab, you agree to the terms outlined in the Privacy Policy.

1. Information We Collect

We collect the following categories of data to operate and improve our business services.

a. Personal Information (B2B-focused)

When you purchase a service or contact us, we may collect:

• Name

• Email address

• Business information (company name, brand details, social media links)

• Files, materials, and instructions needed for service delivery

• Payment-related information (processed securely by Stripe; we never store full card details)

b. Usage Data

We automatically collect certain data when you interact with our website or content:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and actions taken

• Date, time, and duration of visits

• Referring URLs

• Interaction data (e.g., scroll depth, outbound clicks)

c. Cookies & Tracking Technologies

We use cookies and similar technologies for:

• website functionality

• analytics and performance tracking

• service improvement

• cookie consent management (via Cookiebot)

You can manage your cookie preferences at any time via the Cookiebot banner.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. To provide and maintain our Service
Ensuring smooth operation, communication, onboarding, and delivery of AI-powered marketing services, automations, and digital content.

b. To process payments
Payment information is securely processed by Stripe.
We do not store or have access to full credit card details.

c. To communicate with you
Including onboarding instructions, project updates, service notifications, support, AI-generated content delivery, and access links.

d. To improve our Service
Analyzing usage behavior to enhance service quality, workflows, automations, and website performance.

e. For analytics and performance tracking
We use analytics tools (e.g., Google Analytics, Metricool) to understand engagement and optimize the website.
Tracking activates only after cookie consent is given through Cookiebot.

f. To comply with legal obligations
Including tax regulations, GDPR compliance, business documentation, and legal requirements necessary to operate Nexa Lab.

3. Data Security

We implement appropriate technical and organizational security measures, including:

• HTTPS encrypted communication

• Secure third-party processors (Stripe, Google, Make.com, Notion)

• Access controls

• Regular data reviews and restricted internal access

No system is 100% secure, but we take reasonable steps to protect your personal information.

4. Sharing of Data

We do not sell or rent your personal data. We may share information only in the following situations:

a. With trusted service providers

To operate our business, we use third-party tools such as Stripe (payment processing), Make.com (automations), Google Drive (storage), Notion (project management), Metricool / analytics tools, AI generation platforms, and Cloud hosting providers. These service providers only receive the data necessary to perform their tasks.

b. For legal reasons

We may disclose personal data if required by law, to comply with regulatory obligations, to respond to lawful requests, or to protect our rights, users, and business operations.

5. Your Data Rights (GDPR-Compliant)

As an EU-based business, you have the following rights regarding your personal data:

Access your data:
Request a copy of the personal data we hold about you.

Update or correct information:
Request corrections to inaccurate or incomplete data.

Delete your data:
Request that we delete your personal data, subject to legal or contractual obligations.

Object to processing:
Withdraw consent or opt out of marketing communications at any time.

Data portability:
Request your data in a structured, commonly used, machine-readable format.

Restrict processing:
Request that we limit the way we use your data under certain circumstances.

To exercise any of these rights, please contact us at the email provided below.

6. Third-Party Links

Our Service may contain links to external websites, platforms, or tools. We are not responsible for the privacy practices, security, or content of these third-party sites.
We encourage you to review their privacy policies separately before interacting with them.

7. Data Retention

We retain your personal information only for as long as necessary to:

• deliver and maintain the Service

• comply with legal, tax, and accounting obligations

• maintain business records

Once data is no longer required, we securely delete or anonymize it in accordance with applicable laws and industry best practices.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Nexa Lab AI Marketing Agency
Email: [Insert Contact Email]

By using Nexa Lab, you agree to this Privacy Policy and the terms outlined above.